Insurance agents and brokers are experiencing a major shift inwhat their customers and clients have come to expect.
By 2017, "digital natives" will dominate the workplace, which has hugeimplications for agents and brokers looking to engage withcustomers and grow their businesses. As the millennial generationmatures and enters into its peak buying power, digital andmore-automated ways of doing business will become a fundamentalpart of day-to-day workflows.
From the rise of mobile users and cloud-based technology tosocial media interaction, a Deloitte study on 2016 tech trends forinsurance agents explains that insurance agents are finallyrealizing the need to be more nimble, efficient and accessible inorder to serve today's customer.
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