Insurance agents and brokers are experiencing a major shift in what their customers and clients have come to expect.
By 2017, "digital natives" will dominate the workplace, which has huge implications for agents and brokers looking to engage with customers and grow their businesses. As the millennial generation matures and enters into its peak buying power, digital and more-automated ways of doing business will become a fundamental part of day-to-day workflows.
From the rise of mobile users and cloud-based technology to social media interaction, a Deloitte study on 2016 tech trends for insurance agents explains that insurance agents are finally realizing the need to be more nimble, efficient and accessible in order to serve today's customer.
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