Editor's Note: This content includes excerpts from an editorial webinar hosted by PC360, "Faster Claims Service: How the Right Technology Can Deliver the Right Results."
In an industry that's been labeled as technologically conservative, if not downright technophobic, a competitive edge is well within reach for insurance carriers that are willing to embrace a new generation of tech tools. But are carriers prepared to seize the opportunity?
The insurance industry "is not typically a first adopter" of technology, acknowledges Patti Griffin, chief product officer, Duck Creek Technologies. But because consumers today expect an elevated, integrated and digitally robust experience, for many carriers, replacing legacy systems isn't an option, it's a strategic imperative.
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