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Susanna Gotsch, lead analyst at Chicago-based auto claims and collision repair software company CCC Information Services, says that the property/casualty insurance and collision repair industries are at a crucial “inflection point” as claims frequency and costs are on the rise.

In the “2016 Crash Course“ report released by CCC, Gotsch and other industry experts look at the factors driving these costs that will have a direct effect on the auto insurance repair industry.

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