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When it comes to salaries, it’s frequently how some determine their success or lack thereof. But as the annual Claims Salary Survey shows, there is more to being happy or successful than just a paycheck.

The survey provides a thumbnail sketch of what’s going on in the industry — who’s happy, who isn’t, what benefits companies provide, how many hours most claims employees are working and what do they see for the future of the industry. Satisfaction often depends on one’s perspective — kind of a glass half full view versus a glass half empty.

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