The Workers' Compensation market is characterized as stable, but changes in the nation's workforce—coupled with rapid-fire technological advancements—threaten to upset the balance of the industry.

The industry's financial outlook is positive; the National Council for Compensation Insurance (NCCI) describes it in its State of the Line Workers' Compensation Market Analysis as, “calm now, but turbulence ahead.” During the Florida rate-making and research organization's recent annual conference, NCCI noted the 2014 calendar year combined ratio for the private Workers' Compensation market was below 100 for the first time since 2006, total net written premium for the year was up 6% to $44.2 billion, and lost time claim frequency dropped by an average 2% among NCCI states.

Among the factors challenging the Workers' Compensation system are increasing medical costs, threats to the industry's security systems and the changing nature of the workforce. However, many organizations are seeking solutions by using technology to prevent injuries and to identify and address high-risk claims.

Grappling With Healthcare Costs

“Medical costs continue to be the No. 1 cost driver, in spite of all the efforts to contain that,” says Mark Walls, vice president of communications and strategic analysis at Safety National and the founder of WorkCompAnalysis, the largest LinkedIn group devoted to the discussion of workers' compensation issues.

According to NCCI, the average medical cost per lost-time claim grew by 4% in 2014 following raises of 2% to 3% in each of the prior three years. Contributing toward the increase is the use of compound medications—personalized prescriptions created through the use of multiple ingredients, which can command a high price due to their bespoke nature.

In a survey conducted by consortium pharmacy benefit managers CompPharma, compound medications were cited by two-thirds of payers as one of their most pressing issues in Workers' Compensation pharmacy. “Compounds have a place in healthcare—even in Workers' Compensation,” says Brian Allen, vice president of government affairs for pharmacy benefit manager Helios, in Westerville, Ohio. “What we're seeing, however, is prepackaged compounds that are being pushed as the first line treatment without really demonstrating a need for a compound.”

The CompPharma survey also showed that the total pharmacy spend for 2014 compared to 2013 was up 6.4%. “This is the first increase across the industry in five years,” says Joseph Paduda, president of CompPharma, headquartered in Madison, Conn., and principal of Health Strategy Associates. He notes, however, that rising drug prices aren't the only medical cost driver in the Workers' Compensation system.

“The other thing happening is facility costs for hospitals and healthcare systems are going up at or near double-digit rates for many payers and not many are paying attention,” says Paduda. “Hospitals are buying up physician practices and getting more buying and negotiating power.”

Workers' Compensation stakeholders are using a variety of measures to rein in medical costs. In some states, legislative efforts call for closed pharmacy formulas, whereby only certain medications can be given to injured workers without prior authorization.

Medical provider networks are another vehicle for containing costs in closely managing care for injured workers, but they have not proven consistently effective among all states. In California, for example, provider networks implemented two years ago as part of widespread reforms have not delivered the savings some had hoped for.

“Networks as a whole are not delivering the same degree of savings as they were in years gone by,” says Alex Swedlow, president of the California Workers' Compensation Institute. That's not to say there are not high-performing networks, he adds. “An actively managed network can still drive superior outcomes.”

Changing Approach to Claims Handling

The increased complexities of cost containment, combined with tighter regulatory requirements, are complicating the job of managing claims. Some third-party administrators are increasingly being asked to help facilitate compliance for their clients.

“As states look for money, they have tried to seek fines and penalties [for violations] that were on the books before but not enforced,” says Kathryn Tazic, managing director of client services at Sedgwick Claims Management Services in Memphis, Tenn.

Claims and risk managers also need to be aware of the relationship between Workers' Compensation claims and compliance areas such as OSHA and the Americans with Disabilities Act, adds Tazic, “because the regulations [in play] have become so much more complicated, not less.”

With claims adjusters managing 120 to 180 claims per day on average, the job has become ever more complicated. Some insurers are seeking solutions in technology.

“Predictive modeling helps carriers understand which claims are at high- or near-term risk and need more managing,” says Jeffrey Austin White, director of innovation at Accident Fund Holdings Inc., a Lansing, Mich.-based writer of Workers' Compensation insurance. “It provides the possibility of automatically prioritizing claims and then driving workflow items from it.”

Of course, the best way to prevent high claims costs is to endeavor to prevent injuries before they happen. Implementing comprehensive wellness programs and addressing issues beyond just worker injuries are among the strategies increasingly being taken by practitioners.

Health and safety have taken a more prominent place at the table when it comes to the business operations of an organization, says Robert Cartwright, corporate safety & health manager at Bridgestone Retail Operations LLC, where he oversees safety, loss prevention and OSHA matters: “It's more of an issue where every segment is involved—HR, business operations and finance—in safety.”

The key to developing a culture of safety is getting buy-in from employees, says Rick Roberts, director of risk management and employee benefits for global technology company Ensign-Bickford Industries, headquartered in Weatogue, Conn., and RIMS president. “There is more of a focus on paying attention to what employees are saying and letting them drive some of the processes,” he notes. “There's a movement toward people trying to change behaviors.”

A team approach to handling claims is beginning to develop, adds Roberts. He believes that better partnerships are forming among risk managers, insurance carriers and brokers: “We've found if we bring in insurance carriers and show them what we do, they are more than willing to look at our programs and take a hard look at the pricing and work with us than they have in the past.”

That team approach also extends to the way claims are managed. “I see [the process] evolving from the traditional model where you have one adjuster who does it all, into a team approach because of the complexity of the claims,” Walls says. “They are so complex that you really need medical experts for the medical issues, legal experts for the legal issues. I think you are going to see an evolution to a more team-style approach.”

TPAs also are taking a role in actuarial discussions. “One of the things we are being asked to do now is engage in the actuarial process,” Tazic says. “We attend meetings with actuarial firms and help employers, on a consultative basis, understand and explain the trends actuaries see.”

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Turbulence Ahead in Workers&rsquo; Comp?

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