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Where does client dissatisfaction cross the line and become an errors and omissions claim? (Photo: Shutterstock)

From insurance brokers to attorneys, and all professions in between, we will inevitably have clients who are disappointed with some aspect of the service we have provided — justifiably or not.

As professionals, we must accept that our clients will not always be pleased — or even recognize the extent of our efforts to achieve the result obtained.

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