Gen Y drivers were the most satisfied with their auto insurance companies. (Photo: Syda Productions/Shutterstock)

Auto insurance satisfaction numbers are up and it’s due in large part to Gen Y (those born between 1977-1994), according to the J.D. Power 2015 U.S. Auto Insurance Study.

The study involves five different factors that contribute to customer satisfaction: price, policy offerings, billing and payment, and claims, which are measured on a 1,000-point scale.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.