The core of effective litigation management is goodcommunication with everyone involved in a case. "With goodcommunication, you can eliminate most surprises, whether you dealwith one case a year or hundreds," says Michael Zeoli, litigationmanagement manager, claims group, Chubb Group of InsuranceCompanies, Warren, N.J.

W. Brett Mason, special counsel in the Baton Rouge, La., officeof Stone Pigman Walther Wittman LLC, agrees. "You have to startwith and maintain an open line of communication between the riskmanager or claims litigation manager and the trial attorney," hesays. "The trial attorney has to understand the litigationmanager's goals for a given case at the outset."

Every organization, regardless of size, is likely to facelitigation sooner or later. What makes a difference is the way theorganization handles its legal matters and how everyone involvedworks together. Here are eight best practices to help you managelitigation for your company.

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Rosalie Donlon

Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].