Workers’ compensation claims occur on a regular basis, but howthe adjuster manages the case from the outset can often determinewhether the employee returns to work or becomes a client of Dowe,Sueum and Howe. Consider the following case study and see how smallbut important decisions throughout the process created an outcomein everyone’s best interests.

John, a machinist, arrives at work at 7:00 a.m., clocks in andmeets with his co-workers in the break room. Nothing unusual abouttoday, but he hasn’t begun to work yet either.

After donning his proper personal protective equipment, Johnturns on his machine and begins to mill the first of 50 or so partsslated for his production run that day. After completing the first30 parts, John removes a milled part, but as he begins to pull itfrom the chocks, a small piece of metal shaving rubs the topside ofhis long, ring and small fingers of his right hand.

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