Insurers raise property claims satisfaction ratings by 11 points

Fewer storms in 2014 allowed insurers to apply the lessons learned in previous major catastrophes to their non-catastrophe claims, and the results are paying off, according to the J.D. Power 2015 Property Claims Satisfaction Study. The increased focus allowed insurers to raise property claims satisfaction by 11 points (on a 1,000-point scale) from 840 in 2014 to 851 in 2015.

“The study shows the significant gains insurers have made in customer satisfaction by applying the lessons learned while handling prior catastrophic losses to all claim processes,” said Jeremy Bowler, senior director of the insurance practice at J.D. Power in a statement. “The big storms masked the steady progress the industry has also been making in recent years on routine claims, but we’re really seeing that shine now.”