Technology-loving drivers want to be able to use their deviceson the road, and how well they work in the car affects how theowners view their vehicle's dependability.


A new study from J.D. Power found that Bluetooth connectivity andissues with voice recognition were the two most common problemsdrivers reported after three years of vehicle ownership. Theirperceptions of how well their technology syncs with the vehicle hada definite impact on whether or not they would purchase the samebrand the next time they went automobile shopping.


The two most commonly identified problems, Bluetooth pairing andthe accuracy of built-in voice recognition systems, were issues forowners at 90 days according to the J.D. Power 2014 U.S. InitialQuality Study, as well as in this study conducted three yearslater.


Renee Stephens, vice president of U.S. automotive at J.D. Powersays that owners view technology issues as significant that "don'tgo away after the ownership honeymoon period is over…Owners clearlywant the latest technology in their vehicles, and they don'thesitate to express their disapproval when it doesn't work. Theirdefinition of dependability is increasingly influenced byusability."


The study found that 56% of the owners who didn't report anyproblems with their vehicle "definitely will purchase the samebrand the next time," while only 43% who reported three or moreproblems said they were likely to purchase the same brand.


Access to technology while driving is important and 55% of theowners said their Bluetooth would not recognize their phone and 31%said it would not automatically connect when they entered theirvehicle.


Powertrain and transmission issues were the next most frequentlyidentified problems with nearly 30% of the respondents saying theywere frequently the result of transmission hesitation and roughshifting. J.D. Power found that six of the top 10 problems weredesign-related and not actual defects or malfunctions of thevehicles. Overall vehicle dependability averaged 147 PP100(problems per 100 vehicles) or approximately 1.5 problems pervehicle.



Top honors for the most dependable vehicle went to Lexus for thefourth consecutive year with a score of 89. Buick jumped threepositions in the rankings to come in at number two with a score of110. Rounding out the top 5 slots were Toyota (111), Cadillac (114)and Honda (116). Coming in last was Fiat at 273, followed by LandRover (258) and Jeep (197).


Here's a look at the top three models for some of the carsegments. A full list of the rankings and car segments can be foundhere.


Small Car

  1. Scion xD
  2. Toyota Yaris
  3. Honda Fit

Compact Car

  1. Toyota Corolla
  2. Nissan LEAF
  3. Honda Civic


Chevy Malibu


Midsize Car

  1. Chevrolet Malibu
  2. Nissan Altima
  3. Toyota Camry

Large Car

  1. Buick LaCrosse
  2. Toyota Avalon
  3. Ford Taurus

Compact SUV

  1. GMC Terrain
  2. Toyota FJ Cruiser
  3. Toyota RAV 4

Midsize SUV

  1. Nissan Murano
  2. Buick Enclave
  3. Toyota Highlander
  4. Toyota Venza


GMC Yukon


Large SUV

  1. GMC Yukon
  2. Chevrolet Tahoe
  3. Chevrolet Suburban


  1. Toyota Sienna
  2. Honda Odyssey

Midsize Pickup

  1. Honda Ridgeline
  2. Nissan Frontier
  3. Toyota Tacoma

Large Light Duty Pickup

  1. GMC Sierra LD
  2. Chevrolet Silverado LD
  3. Ram 1500 LD

Large Heavy Duty Pickup

  1. Chevrolet Silverado HD
  2. GMC Sierra HD

This was the 26th year for the J.D. Power U.S.Vehicle Dependability Study.

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