Most people view an auto accident as a major headache that willcost them time and money. And while accidents are inconvenient, anew survey from the Property Casualty Insurers Association ofAmerica (PCI) finds that the majority of customers are “verysatisfied with the automobile insurance claims process.”

A survey of 1,000 likely voters nationwide asked people theirthoughts about the auto body repair process following an accident.Nearly 73% of the voters surveyed had filed an insurance claim fora vehicle accident. More than half of the respondents, 55.8%, saidthey were either very or extremely satisfied with how their claimswere handled, and 33.4% said they were somewhat satisfied with theclaims process. This confirms the findings of a J.D. Power customersatisfaction survey released last fall, which found that overallcustomer satisfaction with the claims process had consistentlyimproved over the last five years, rising from 842 (on a1,000-point scale) in 2010 to 857 in 2014.

The voters were also asked about the number of options theirinsurance company provides when it comes to choosing an auto bodyshop for repairs. The majority, 69%, said the number of optionswere just right, while only 13.6% felt there were too fewchoices.

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