A new study from J.D. Powerprovides fresh perspective on the performance of large businesscommercial insurers and brokers, where risk managers areconcerned.

Approximately 1,000 customers who are risk professionals andemployees of companies with annual revenues or an operating budgetexceeding $100 million participated in the J.D Power 2014 LargeBusiness Commercial Insurance Study, which measures customersatisfaction for commercial property, workers' compensation andauto insurers across five factors: interaction, program offerings,price, billing and payment, and claims.

Broker satisfaction ratings were based on four aspects: ease ofcontacting the broker, the reasonableness of the fees, the guidanceprovided when it comes to selecting programs, and the timeliness ofresolving a contact or providing a solution to an issue.

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