Lack of communication. In some instances, it creates alife-and-death situation; an air-traffic controller givinginstructions to a pilot, a heart surgeon directing a nurse, aquarterback shouting a play to his wide receiver. (OK, the last oneis a bit extreme, unless you have a huge bet on the game with a bigguy named Nicky the Nose.)
In some cases a lack of communication can also be fatal withinthe insurance arena, particularly when it comes to agents talkingwith clients about their workers’ compensation programs. Becausewhen there’s no communication and an employer’s injuries aren’tmanaged effectively, the result is that premiums go up, theexperience mod goes up, and profits go down… the kiss of death fora lot of businesses.
The sad part is, many agents think that they’re doing anadequate job managing their client’s injuries, when in fact they’reactually doing next to nothing.
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