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When communication suffers and an employer’s injuries aren’t managed effectively, the result is that premiums go up, the experience mod goes up and profits plummet.

Lack of communication. In some instances, it creates a life-and-death situation; an air-traffic controller giving instructions to a pilot, a heart surgeon directing a nurse, a quarterback shouting a play to his wide receiver. (OK, the last one is a bit extreme, unless you have a huge bet on the game with a big guy named Nicky the Nose.)

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