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Every profession has some motto and a few secrets hidden in a special place.  For physicians, the essence of the Hippocratic Oath is “Do no harm.” Their black box is likely a black bag with a stethoscope and other tools. For attorneys, the motto may be “Litigate the issue!” and the black box is a case for briefs. We adjusters also have a black box, but it’s most often in our head. Our tools are the policy, other contracts, a recorder, a camera, maybe a tape measure, a smart phone and a computer. It is what is in that black box that gives adjusters a basic understanding of what we do: it consists of six words and our motto is: “Never assume!”

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