Unhappy with your overall insurance coverage? So are many consumers, according to a new report by the American Customer Satisfaction Index (ACSI), released on Nov. 18.
The ACSI Finance and Insurance Report 2014 covers customer satisfaction with banks, health insurance, property and casualty insurance, life insurance, credit unions and online brokerages.
Satisfaction scores for both P&C and life insurance slipped this year. P&C dropped by 2.5% to 79, while life insurance dropped 3.6% to 80. Customer satisfaction with their auto insurance rated a score of 78, but homeowners only rated a 72. The most satisfied customers are those with multiple policies from the same insurer, the report notes, with a score of 80.
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Rosalie Donlon
Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].
