X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Unhappy with your overall insurance coverage? So are many consumers, according to a new report by the American Customer Satisfaction Index (ACSI), released on Nov. 18.

P&C ACSI ScoresThe ACSI Finance and Insurance Report 2014 covers customer satisfaction with banks, health insurance, property and casualty insurance, life insurance, credit unions and online brokerages.

Satisfaction scores for both P&C and life insurance slipped this year. P&C dropped by 2.5% to 79, while life insurance dropped 3.6% to 80. Customer satisfaction with their auto insurance rated a score of 78, but homeowners only rated a 72. The most satisfied customers are those with multiple policies from the same insurer, the report notes, with a score of 80.

ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The results for the insurance and finance industries are released annually, with all measures reported on a scale of 0 to 100.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

Dig Deeper

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.