I'm not a Luddite, one of those 19th-century factory workers whodestroyed machines because they thought industrialization wouldreplace their jobs. On the contrary, I love new technology.

In the mid-'80s, I created what has become one of the largestand most successful self-insurance pools in the nation forpolitical subdivisions. Part of this process was a feasibilitystudy: That study occurred prior to the proliferation of Lotus1-2-3 (predecessor to Excel) so I did all of my projections with anadding machine along with yards and yards of paper tape. 

We used two-dozen Apple IIGS computers to leverage ouremployees' abilities to could keep the expense ratio for thatinsurance company under 27.5%—which compared favorably to thethen-common expense ratio of about 35%. Using Appleworks andspreadsheets that I devised, my employees could quote a premium forthe average city in under 30 minutes, something that would havetaken them five to seven hours using paper and calculators.

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