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The 2014 Best Practices study from the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) revealed slowed revenue growth rates and an increase in profitability in some of the study’s six revenue groups.

“The results of this year’s Best Practices Study further demonstrate the stability of the independent agency system despite some challenges,” says Madelyn Flannagan, Big “I” vice president of agent development, research and education. “Most study participants have either grown their business or remained consistent. The industry is also continuing to invest more in staff and technology.”

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