Insurers trying to contain cyber risks face a tricky balancing act between the desire to build an impenetrable digital fortress and demands from staff, intermediaries, and consumers for faster and easier data access.
Cyber risk is one of the biggest opportunities, as well as perhaps the scariest threat, facing insurance companies today. The opportunity is on the sales and risk management side, with all the high-profile data breaches being reported in the media prompting more businesses large and small to seek insurance coverage and loss control advice.
However, this blog is focused on the flip side of the coin — that is, the growing cyber risk confronting data-rich insurance companies. Carriers that don't have their data management houses in order could soon be battling damage claims from irate policyholders if personal information is stolen. In addition, it will be an uphill struggle for insurers that get hacked to restore tarnished reputations and credibility with independent agents, customers, and investors.
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