Applied Systems announced the release of Applied CSR24 2014, the latest version of its leading online client self-service software, to U.S. U.K. and Canadian independent insurance agencies and brokerages.

Introduced at Applied Net 2014, the largest independent agency and brokerage technology conference, the software serves to expand global capabilities, including multi-currency and multilingual support. Applied CSR24 2014 also aids agencies and brokerages by bolstering multichannel servicing capabilities with features including online claims processing, meeting the customer demand for immediate online access to their policy information and customer service.

“The demand for multichannel engagement from today's insurance consumer is requiring insurance agencies and brokerages to augment their traditional client service through innovative online and mobile channels,” said Michael Howe, senior vice president of Product Management, Applied Systems. “Applied CSR24 2014 provides insureds with immediate access to claims information online, enabling agencies and brokerages to remain competitive by meeting this emerging customer need.”

A recent Bain and Co. survey, “Global Insurance Customer Loyalty 2014,” shows that the share of digitally active insurance customers is as high as 75% in some countries, and is expected to increase over the next five years. As more and more insurance customers move online, Applied CSR24 enables agencies and brokerages to provide online client service with 24/7 access to insurance information through secure webpages that are easily accessible. The goal is to provide greater flexibility and servicing options to help agencies and brokerages increase client satisfaction, build loyalty and deliver a more competitive service.

“Applied CSR24 augments our brokers' role to offer individualized client experiences and act as a trusted advisor by providing clients convenient online access to insurance information,” said Scott Lindsey, chief information officer, Hylant. “The latest release of Applied CSR24 has allowed us to create stronger client relationships by offering an additional level of claims service.”

Closely following the release of Applied CSR24, IVANS Insurance Solutions, a division of Applied Systems, also announced new capabilities for IVANS Download, the leading service that delivers personal and commercial lines insurance information from carriers to agencies. The software's new capabilities enable IVANS Download to deliver greater automation in carrier-agency information exchange by providing a centralized location for identifying agency download preferences, automated agency management system information delivery and up-to-date agency data.

Along with the release of Applied CSR24, Applied Systems continues to strive for innovation in connectivity across the industry

“Digitalization throughout the industry and changing consumer insurance needs continue to drive demand for more efficient information exchange throughout the independent insurance distribution channel,” said Paul Warga, vice president of Product Management, IVANS Insurance Solutions. “The latest enhancements to IVANS Download further our commitment to improving the business of insurance though technology that enables carriers and agencies increase their value and service to policyholders.”

Special Reports /

Applied Systems introduces new capabilities for two softwares

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