Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Most consumers have the capacity to offer their insights into the incident damage using their mobile devices. For auto claims, a smart phone can be used to capture damage from a fender bender, uploading the picture to the insurance company for claims processing and quick offline resolution. This is an ideal scenario of an express, no-touch, low-touch or desk claim.

This is a great concept that can produce significant savings for insurance organizations. Long-term revenue has a direct dependency on the customer satisfaction rating of the customer post claim, while the claim costs depend on the length of the claim in a resolution process. Hence, a sound cost-effective strategy for any insurance organization is to streamline as many no-touch claims as possible, reducing costs and pressure from the existing business units from handling large quantities of small, but time consuming, claims.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.