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Most consumers have the capacity to offer their insights into the incident damage using their mobile devices. For auto claims, a smart phone can be used to capture damage from a fender bender, uploading the picture to the insurance company for claims processing and quick offline resolution. This is an ideal scenario of an express, no-touch, low-touch or desk claim.

This is a great concept that can produce significant savings for insurance organizations. Long-term revenue has a direct dependency on the customer satisfaction rating of the customer post claim, while the claim costs depend on the length of the claim in a resolution process. Hence, a sound cost-effective strategy for any insurance organization is to streamline as many no-touch claims as possible, reducing costs and pressure from the existing business units from handling large quantities of small, but time consuming, claims.

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