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“Insurance is a relationship business.” And if you don’t believe me, try an online search for that exact phrase, including the quotation marks. I did, and got 32,700 hits, nearly twice as many as for “law is a relationship business.”

(I got no hits for “taxidermy is a relationship business,” though I am sure there are many caring taxidermists who would be disappointed to rank below lawyers in the “relationship” business.)

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Louie Castoria


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