What skills do adjusters need for professional success in 2014?Certainly, technical skills are a must. This includes a workingknowledge of law, medicine, construction, insurance policy contentand interpretation, and subject-matter expertise specific to theclaims they handle. Aside from technical skills, though, successfuladjusters need soft skills.

Don't think that just because these skills are called “soft,”that they are easily acquired. While most people would agreeon the types of hard skills needed for claims success, there isless consensus regarding which soft skills are essential.Nevertheless, I will nominate six soft skills essential for today'sclaims professional.

#1. Listening

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