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On the opening day of the 69th Annual Workers’ Compensation Educational Conference and 26th Annual Safety and Health Conference, I will have the pleasure of presenting a session with Michele Adams of Walt Disney World Resort and David Stills of Walmart. Entitled “Risk Management, Measuring Performance,” the session will underscore the importance of measuring program effectiveness and spotlight how two iconic organizations measure the quality and performance of their risk management programs. While the approach is unique for every company, I have found there are some common themes and techniques that have surfaced and evolved through the years that benefit most organizations.

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