It's true: Customer service really does make a difference.
How else to explain the results of J.D. Power's latest U.S. Auto Insurance Satisfaction Study, which found that overall customer satisfaction with auto insurers has reached an all-time high, continuing a trend that the research firm has been tracking for the last five years.
What's happening? Insurers are getting better at communicating with their customers. As a result, those customers are generally more satisfied with their coverage experience overall.
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