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Many people may not be aware, but the first week of May was Arson Awareness Week. With the myriad of challenges facing claims organizations, combatting arson can provide some of the most challenging of all claims.  

While it would be nice to simply say, “Don’t pay that claim, it is fraud’” the reality is that rarely happens. It sure would be nice if adjusting claims were that easy.  Imagine if a simple review of a claim could yield a definitive answer of pay or deny. But, alas, this is claims where much of what we do is conducted in a world of gray. 

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