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The P&C insurance industry is approaching a cloud adoption tipping point. Insurers are migrating strategic applications to the cloud in addition to non-core applications such as email and web conferencing that have become commonplace. The potential for cloud-based claims technology to create new value and competitive advantage is emerging. The potential for insurers to misfire and select second-rate technology looms.

According to Aite Group, a $36 billion opportunity exists for American P&C insurers to embrace innovative claims technology. Advances in mobile devices, wireless connectivity and cloud software including mobile apps, all combine to present P&C Insurers with the opportunity to re-think and re-define the claims settlement experience in 2014.

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