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As I was sitting through a fascinating discussion being facilitated by “Practical Futurist” Michael Rogers, I couldn’t help but reflect on how things have changed when it comes to insurance claims. When I began my claims career in 1989, the first George Bush was president and Pontiac still made cars. I know, because my first company car was a Sunbird. In fact, many adjusters had company cars because our job was done in the streets, miles from the types of service centers that handle the majority of claims today.  

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