Crawford & Co. deployed its latest product suite for its affinity claims business. The new Affinity Portal can be used to submit claims, look up their status and communicate with Crawford adjusters online using a computer, smart phone or tablet device. Additionally, the claimant self-service technology MyClaimsAgent allows claimants o submit supporting claim documentation online, improving client experience while improving operational efficiency.

Donegal Insurance Group selected Guidewire Software Inc.'s Guidewire BillingCenter to provide the company with a new billing system. BillingCenter will provide Donegal with a more intuitive and configurable platfor which will allow the company to further complement the experience for the agent and policyholder.

US Assure completed its nationwide rollout of MajescoMastek's STG Billing. US Assure expanded the system's use to include the US Assure network of more than 50,000 agents and brokers, and is now benefitting from the modern, user-friendly system.

Tech Development

ISO and the Alaska Department of Labor and Workforce Development are collaborating to create an EDI Data Quality Improvement Program that will improve overall quality and usability of workers' compensation data among the state and its data reporters. The program is expected to roll out in April of this year.

Mergers & Acquisitions

York Risk Services Group acquired the assets of American Claims Services Inc. (ACSI), based in Houston, Texas and Destrehan, La. John Bannon and Bill Johnson of ACSI will continue to lead the acquired business. The acquisition is part of York's strategic initiative to expand its specialized loss adjusting and medical cost containment services.

Special Reports /

Who's Using What: The Latest Insurance Software Implementations

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