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One size does not fit all—true when applied to shoes and also to insurance policies. We know that clients come in all shapes and sizes, but agents may neglect accounting for clients’ different personality types. Can recognizing and responding to a client’s personality traits actually reduce their risks of uninsured losses and the agent’s or broker’s risk of errors and omissions (E&O) claims?

Louie Castoria

PropertyCasualty360

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