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Editor’s Note: In the second of our three-part series, we examine the review and processing phase of a vehicle accident claim and explore best-practice patterns. To access the first part, which focuses on the initiation phase, visit PropertyCasualty360.com/claims.

Once a claim has gone through the initial FNOL process, it moves on to the review and processing phase. Typically, the desk reviewer (DR) examines the damage repair estimate to ensure compliance with all of the business rules in place. If the DR finds any discrepancies (or if the carrier is required to do so) regarding direct repair shops, then a re-inspection may be ordered. This can set in motion several additional processes involving more people and more reports, for example:

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