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In 2014, Customer Will Be King, but Can Insurers' Systems Keep Up?

Commercial-lines customers will exert more influence over the insurance-buying process within the next year, driving insurers to support real-time interactions, but legacy systems may get in the way of needed transformation, an analyst firm contends.

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Commercial-lines customers will exert more influence over the insurance-buying process over the next year, driving insurers to support real-time interactions, a new report says.

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