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A first-party property adjuster’s job involves verifying coverage, determining the scope of the loss, calculating the cost of repairing the covered damage(s), and paying the policyholder. That’s the idea anyway; however, a look at experience, current litigation, and select claims-handling procedures indicates otherwise. In fact, it can lead one to believe that the process and necessity of accurately determining the full scope of loss is a lost art, or at least an overlooked one.


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