Aaron Weiss, director of marketing, HP LaserJet Enterprise Solutions Business
Insurance, like any service-based industry, is focused on providing the highest quality service to customers to support insurance policy sales. Agents are at the forefront of customer experience, so it's imperative that work teams are equipped with the tools essential to exceeding customers' anticipations. To meet the needs of changing customer expectations, agencies need to invest in advanced technology and solutions to simplify the processes of selling and servicing insurance policies.
More insurers are investing in cloud applications to improve customer communication and overall satisfaction. Here are three strategies for customer satisfaction that insurance can improve upon by using cloud-based solutions:
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