We asked four leading insurance industry analysts the following question: What are the important steps insurers need to take to improve the quality of their data in preparation for the installation of analytical tools?
Craig Beattie
Senior analyst, insurance, Celent
Improving the quality of data after it has been captured has always been a challenge. The first step is to improve the quality at point of capture. This can mean making it easy for customers to enter the right data, the use of appropriate validation rules, and incentivizing staff to capture the data accurately.
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