Making different insurance software solutions work seamlessly can make juggling chainsaws seem like a cute hobby. The key, as carriers have learned, is integration. Getting disparate solutions to work seamlessly is the goal insurance IT leaders strive to achieve. In the case of CAA Insurance (Ontario) it took strong partners and good fortune, but it was accomplished.   

CAA Insurance South Central Ontario purchased the OnBase enterprise content management system about five years ago as the insurer looked to change its legacy imaging system to achieve the additional benefits such as improved workflow, according to Matt Turack, vice president, insurance for CAA. In late 2011, the insurer selected Guidewire InsuranceSuite to replace its enterprise system and kept the OnBase solution for its imaging and document fulfillment needs.

"We needed OnBase not just for imaging and workflow, but for document creation and fulfillment to our printer," says Turack. "It was a 14-month project involving both OnBase and Guidewire to replace everything—policy admin, rating, and claims. There was a full integration using web services."