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As job beginnings go, mine was inauspicious. Fresh from a five-week adjuster boot camp in Atlanta, I reported for duty on a Monday morning to my newly assigned claims office in Virginia.

I was eager and wet behind the ears. The branch office had no spare desks, though, so the claims manager showed me to my quarters …back in the “dead file” storage room. At the time, I was too green to mind. As adjusters wandered back to fetch supplies or retrieve closed files, they acted startled to see me on the phone, taking recorded statements, or reading manuals. Eventually, staff turnover reared its head, and I moved to a workstation in an office. Boy, was I moving up in the world!

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