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In a couple of weeks, the 17th annual ACE America’s Claims Event will take Austin, Texas by storm. From June 19-21, 2013, attendees will hear from leading industry experts and connect with their claims comrades about the latest technologies and strategies. Below we caught up with the speakers of two highly anticipated presentations for a glimpse of what’s in store.

Session: The Three Driving Factors for Improving Claims Employee PerformanceWhen: June 19, 2013, from 12:45 to 1:25 p.m.

Claims professionals are responsible for a lot of things, from staggering caseloads to complex investigations. We’re in the business of resolution, of helping restore a sense of normalcy to policyholders who have suffered tremendous loss. This involves using various hard skills, technologies and resources; however, one too often forgets that it also involves refining “soft skills,” such as empathetic listening and customer service.

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