Gregg Bieri is manager, new records business development forCanon Business Process Services.
Despite the fast-paced, technology-centered world in which welive, insurance is still a largely paper-based industry. While the use of tablets for data capture is on the rise, the useof paper by providers, partners, and customers is part of thelifeblood of almost any property & casualty insurancecompany. From mortgage applications and appraisals toclaims forms and third-party reports, paper is not likely to beeliminated from insurance processes for years to come—if atall.
Such a massive paper influx can breed complexity—apolicyholder's file can be hundreds of pages long and consumemassive storage space. And when a customer calls with aquestion or a claim, finding the necessary information can be likefinding a needle in a haystack. Multiply that by yourentire customer-base and you are dealing with a significant amountof space, time, and money.
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