Where does the insurance industry stand with regard to realworld business application of mobile technologies and how does the industry want to use mobile in the future? A study conducted by FirstBest Systems, revealed the use of smartphones and tablets has increased since a similar survey was done in 2011.
Findings indicated that insurers are shifting mobile use from basic job convenience to delivering better and faster customer service from anywhere, at any time.
The survey revisited questions asked of the insurance industry two years ago to assess current trends and changes in usage. Fifty-five respondents, representing approximately 45 carriers and MGUs, took part. Over 80 percent of the carrier respondents focus on commercial lines.
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