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Greg Maciag, president and CEO of ACORD and a long-time expert on technology in the insurance industry, believes the industry must quickly adjust to successfully capitalize on the expanding and changing demands of employees and customers. Open standards, interconnectivity, and mobility are coming to the forefront and posing challenges to those within the industry, according to Maciag. Successful companies need to think about how to differentiate themselves to the customer base, he believes.

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