New Jersey Insurance Commissioner Ken Kobylowski says residents with unresolved non-flood insurance claims related to Superstorm Sandy can have their cases mediated through the American Arbitration Association (AAA), at their insurer's cost.

"[Gov. Chris Christie] promised New Jersey residents to have the mediation program up and running by the end of April and we have accomplished that task," said Kobylowski. "This program represents another option consumers have to resolve disputes with their insurance companies regarding the coverage provided by their policies or the size of claim payments."

The mediation program will allow property owners to submit homeowner's, automobile and commercial property claims to a mediator who will review the case and assist in settlement discussions.

Disputed non-flood Sandy-related claims greater than $1,000 that do not include a reasonable suspicion of fraud and are based on policies in force at the time Sandy made landfall will be eligible for mediation. Insurance carriers will pay for the cost of the mediator.

Policyholders who wish to bring legal representation to the mediation session may hire an attorney at their own expense.

"Six months after Sandy insurance carriers have settled more than 93 percent of Sandy related claims," said Kobylowski. "But there is still much more work to do. We will not rest until every claim has been resolved following this unprecedented storm."

The mediation program will not include flood insurance claims at its inception because those claims are regulated by the federal National Flood Insurance Program (NFIP). However, the Department continues to discuss with NFIP the possibility of their participation in mediations at a later time.

State-regulated insurers were required to notify policyholders with open or unresolved homeowner's, auto and commercial claims that they can ask for a mediation conference and detailed instructions for filing that request. Participation by policyholders is voluntary.

Insurers authorized or admitted to transact business in New Jersey and the New Jersey Insurance Underwriting Association will be required to participate in the Mediation Program. Surplus lines insurers and risk retention groups may elect whether or not to participate.

Application forms are now available online at www.adr.org, by phone at 855-366-9774 or via email at njsandymediation@adr.org.

Special Reports /

N.J. Begins Mediation Program for Unresolved Non-Flood Sandy Claims

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