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Flooding. Power outages. Debris removal. Rebuilding. Many insurance agents faced the same issues as their clients in the wake of Superstorm Sandy, but they all shared an additional responsibility: to make themselves available to the victims of the storm, helping them to process the claims that would help them make their lives whole again.

For many agents, the Oct. 29 disaster served as a valuable learning experience. Some discovered that their own emergency planning was inadequate, but they took pride in their ability to innovate on the fly. Others suffered alongside their neighbors. Unable to return to their homes or offices after the storm, they set up in alternate spaces and carried on working to serve their clients.

The following three agents shared their recollections of the storm and its aftermath, providing profiles in resiliency and serving as reminders of why many people get into the insurance business—to help facilitate recovery after tragedy. 

The Ronan Agency: Exercises in Empathy

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