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Earlier this month, J.D. Power and Associates reported that property claims satisfaction is holding steady, despite a year of record natural catastrophes. According to the same firm, however, the auto insurance sector is not faring as well, at least in the chilly months.

When releasing the results of its 2013 Auto Claims Satisfaction Study—Wave 2” report yesterday, J.D. Power and Associates said overall customer satisfaction declined 11 points to 850 on a 1,000-point scale, when compared to the Wave 1 survey. Claimants are generally less satisfied with their auto repair experience because of higher out-of-pocket expenses, the firm says. For example, the average deductible and vehicle rental have increased about $30, from an average of $469 in Wave 1 of the study to $499 in early 2013.

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