Liberty Mutual Insurance has appointed Glenn T. Shapiro to executive vice president, commercial insurance, and chief claims officer. Shapiro succeeds George A. Neale, who recently retired from the company.

Based in the company's Boston, Mass. home office, Shapiro will lead a commercial lines claims organization whose goals are to deliver industry leading claims outcomes that meet or exceed customers' needs, and further enhance the relationships between claims personnel and agent and broker partners.

“Under [his] leadership, we'll continue to leverage our national scale and strengthen our local claims service teams to best serve our agents, brokers, and policyholders,” said J. Paul Condrin, executive vice president, Liberty Mutual Insurance, and president, commercial insurance.

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