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If the term “generation gap” evokes ‘60s-era images of Archie Bunker vs. the Meathead, think again: Generational friction is alive and well in the workplace, and the insurance agency system is rife with it.

The aging workforce is “the biggest risk all businesses face over the next 15 or 20 years,” a ticking time bomb that will cost agency owners money and talent unless they take action to address it, said Larry Linne, president and CEO of Sitkins International, in his NetVU Conference presentation on how agencies can address the needs of aging boomers.

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