The Hanover Insurance Group, Inc., a provider of property & casualty insurance for businesses, families and individuals, announces that it has launched a distinctive new billing system that delivers convenience and flexibility and empowers agents to build stronger customer relationships.

Developed with significant input from agents and customers, the versatile system is now available for both commercial lines and personal lines customers. It offers online tools, an enhanced online experience that makes the billing process clearer than ever for customers and agents, as well as printed billing statements that are easy to understand.

"We are thrilled to launch this billing system, which is a significant investment that demonstrates our ongoing commitment to customer service and innovation," says Greg Tranter, CIO and COO at The Hanover. "In our industry, billing is the single largest source of customer complaints and therefore one of the most visible and important touch points for our company to help our agent partners do business more efficiently. We believe that the investment in our new billing platform has enormous potential to further improve customer satisfaction and our agency operations."

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