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(Rodney Johnson is North America global practice lead for Capgemini Global Financial Services.)

If you stop and take a look at any technology vertical, mobile has quickly become the most dominant entity. With the rise of smartphones, mobile is an extension of us as opposed to just a way to communicate—most of the approximately six billion mobile subscribers across the globe will agree. With 24 billion connected devices by 2020, this mindset isn’t changing anytime soon, and it’s already having an enormous impact on the insurance industry.

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