Those companies named Model Insurers by Celent and the best practices featured in the report's case studies are:

AAA Northern California, Nevada & Utah Insurance Exchange: Transitioning to a new policy administration system with effective change management;
Allstate Financial: Transforming billing through automation and reengineered end-to-end processes;
Allstate Financial: Tapping into annuity legacy data to minimize risk;
AXA UK: Combining internal and external data to pinpoint risks, manage accumulations, and even respond to a catastrophe;
CNA: Setting a new standard for functionality and flexibility in billing with a custom-built agent portal;
CNA: Using data analytics to combat fraud;
Friends First Life Assurance Company: Automating claims and payment processing for increased efficiency and quality;
Genworth Financial: Improving the claims process with real time, web-based filing and management;
Great American Insurance Group: Creating a low cost, low impact collaborative innovation group within IT;
Hiscox USA: Changing a competitor to a partner to expand distribution;
Industrial Alliance Auto and Home Insurance: Optimizing telematics technologies to reduce risks for young drivers;
ING U.S.: Scaling role management and access certification to enterprise platforms, directories and applications;
Jewelers Mutual Insurance Company: Redefining how the company services its customers through a complete business and system transformation;
L&T General Insurance Company Limited: Moving ahead in the Indian market using a web-based PAS for underwriting;
MetLife India Insurance Company Ltd: Creating a new benchmark for bancassurance distribution in less than a year;
Mutual Benefit Group: Reusing technology to reinforce a regional carrier's competitive edge;
ORANTA Insurance Company: Centralizing back office processes to allow front offices to concentrate on customers.

Special Reports /

XL Group Earns Top Honor in Celent’s Model Insurer Report

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