EagleEye Analytics, a provider of advanced predictive analyticssolutions for the property & casualty industry, has launchedthe EagleEye Office of Customer Success, led by MarloweLeibensperger, the firm's former senior vice president of businessdevelopment. The new team will focus on helping insurance carriersbridge the gap between uncovering new predictive analyticsinsights, and taking action across the organization to leveragethose insights to make changes to their businesses.

"We have created the Office of Customer Success to help ourclients get the most from predictive analytics," says WadeBontrager, president and CEO of EagleEye Analytics. "Predictiveanalytics in insurance is a two-step process. The first step isfinding answers and gaining insights. But the second step holds thereal value to our customers: making improvements based on thoseinsights."

"When it comes to making business decisions based on predictiveanalytics, deciding what to do, how to do it, and when to do it iscritically important," adds Bontrager. "Our customer success teamwill help carriers with these decisions, strategies andimplementation plans."

Bontrager believes Leibensperger's leadership of this initiativeand his deep understanding of the insurance business will providetremendous value to EagleEyes's clients. Leibensperger has morethan 15 years of insurance experience, and has been with EagleEyeAnalytics for nearly five years.

"There is a continued need to bring best practices to ourclients," says Leibensperger. "It's my intent to enhance ourrelationship with customers. Each client situation is unique, sothrough a consultative approach, we will develop custom predictiveanalytics strategies that produce results for every client. Notonly will EagleEye's clients become beneficiaries of advancedpredictive analytics, but we will also help them measure theirsuccess, so they realize the true power of what they are accessing,and can then communicate that throughout the organization.Ultimately, predictive analytics has to be accessible and easy touse across the whole organization—a critical factor to becompetitive."